July 20, 2009

The Big Agency Model Is Broken

The current “Big Agency Model” is broken.  Today, behemoth agencies are as slow to react as their clients and have become institutionalised themselves.

The large agency networks have grown purely out of a succession of acquisitions, rather than organic growth. They have lost any personality they once had and have become as undifferentiated and impersonal as the huge me-too accounts they represent. They are not marketing agencies at all in reality, they are simply bigger ad agencies that consistently fail to deliver the integrated marketing promise trotted out so glibly by their top-heavy pitch teams. “Where”, as one large agency client asked, “are the directors that we met at the pitch when it really matters?”

Often described by the oxymoron, “ideas factories”, these agencies work on the basis of “industrialised creativity”. Like so many factories, they are burdened with massive overheads and a battery-hen management philosophy.

One creative director said that “if you give £100K to a typical ad agency, 20% goes to the shareholders, 25% goes on overheads, and 30% goes on planning and account management. Only 25% will be spent on the core product – a creative idea”.

With respect, ad agencies, web designers and Search Engine Optimisation (SEO) specialists are unlikely to have the market knowledge or creativity to develop market-shifting ideas for organisations, due to lack of product knowledge and industry immersion.

The reality is that only a specialist marketing agency can deliver all of these strengths: in-depth strategic knowledge gained from senior client-side experience, creative firepower honed agency-side, integration of marketing disciplines and mastery of online marketing techniques.

It’s the reason that hybrid agencies are powering ahead as the new breed of primary brand partner. I know where I’d rather be putting my budgets right now!

Filed under: Competitive Advantage — admin @ 5:29 pm

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